Refund Policy

At Lauren Anne Academy, we are committed to providing high-quality education and products to support your nail career journey. Please read our Refund Policy carefully before making a purchase.

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Courses:

 

All course bookings are non-refundable once paid, unless otherwise required by New Zealand consumer law.

This includes all in-person and online courses or masterclasses. Once a booking is made, your place is secured and resources are allocated.

 

If you are unable to attend your course:

 

You may reschedule your course once with a minimum of 14 days' notice, subject to availability, within a one year period.

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No-shows or cancellations with less than 48 hours before your course start date, will occur in a cancellation fee of $300 that will need to paid within 7 days.

No-shows are not eligible for refunds or rescheduling.

 

If Lauren Anne Academy cancels a course, you may choose a full refund of transfer to a future course.

 

Course kits:

 

Course kits (Brillbird) are non-refundable once opened or used. 

 

To be eligible for a return:

The item must be unused, in the original packaging, and in the same condition you received it.

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Please note:

We do not offer refunds for change of mind or accidental purchases.

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Digital products:

 

All digital downloads, resources, or course content are non-refundable once purchased due to the nature of instant access.

 

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How to reschedule:

 

Please phone us if it is less than 14 days prior to your course start date.

Please also email us at laurenanneketh@gmail.com with:

 

Your full name and order number

A description of your request

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We reserve the right to refuse a refund or exchange if the policy conditions are not met.